Cancellation and Refund policy

Cancellation and Refund Policy

Overview

Our commitment is to ensure customer satisfaction and trust. This policy outlines our approach to cancellations and refunds, ensuring a transparent and fair process for our valued customers.

Eligibility for Refund

  • Order Cancellation: Orders can be cancelled within a 24-hour window from the time of purchase for a full refund.
  • Damaged or Defective Products: Should you receive a product that is damaged or defective, you are eligible for a refund upon successful verification of the issue.

Refund Process

  • Processing Time: Refunds for approved requests will be processed within 7 business days.
  • Refund Method: The refund will be credited back to the original payment method used at the time of purchase.

Non-Refundable Items

  • Personalized or Customized Products: Items that are personalized or customized are not eligible for a refund, except in cases where they are damaged or defective.

Reporting Damaged or Defective Products

  • If your order arrives damaged or defective, please contact us at Connect@slash7.in within 2 days of receipt.
  • Provide clear photographs of the damaged or defective item and include your order number in your communication.
  • Upon review and verification, we will either arrange for a replacement or issue a refund as applicable.

Refund Amount

  • The amount refunded will be the total purchase value minus any applicable fees or charges that may apply.

Failed Deliveries

  • Refunds will not be issued for deliveries that fail due to incorrect or incomplete address information provided by the customer. It is essential to ensure that your delivery information is accurate and complete.

Contact Information

For any queries or concerns regarding cancellation or refunds, please reach out to us at Connect@slash7.in. Our dedicated team is here to assist you with any issues or questions you may have.

By engaging with our services and placing an order, you acknowledge and agree to the terms outlined in our Cancellation and Refund Policy. We appreciate your understanding and look forward to serving you.